The requirements to un-ship a Plex shipper are:
- The shipper must be in a Shipped status.
- The setting "Truck" must be turned off (if you are using Truck shipping, the Un-Ship option moves from the Shipper to the Truck - un-shipping the Truck should un-ship the Shipper).
- Review the value of the setting 'Prevent Unship By Period' - if this setting is enabled and the Shipper/Truck was shipped in a different fiscal period, you will not be able to un-ship.
- There must not be any consignment inventory still associated with the shipper.
- All invoices associated with the shipper must be void (or not printed).
- The user must have the permission "Customer Shipment - Delete/Unship" enabled.
- The Accounting Period must not be in a soft open. If the unship button still doesn't appear look at the accounting period and make sure it's fully opened.